The call center system comes with the following features: contact management, caller identification, call logs, call recording, missed calls, etc. Additional features may be added depending on what the business requires. We provide Voice over IP (VoIP) services that allow you to make calls via the internet instead of a regular phone line. We have additional services for Interactive Voice Response (IVR), which can be customized for call queue management. We can also add jingles or advertisements to keep customers entertained/informed while on hold.